Terms & conditions

These terms apply to every order placed through this website.

Orders

An order is accepted when we email your confirmation. Prices include VAT at the prevailing UK rate where applicable. We reserve the right to decline an order where an item has been mispriced or is unavailable, and will refund you in full if we do.

Personalisation

You are responsible for the accuracy of any wording you supply, and for holding the rights to any image you upload. We will not print content that is unlawful, offensive or infringes someone else’s copyright, and we will refund an order rather than print it.

Cancellation

Personalised orders can be cancelled free of charge until production begins — usually the next working day. After that we cannot cancel, because the item has already been made.

Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, or for fraud.